IT Helpdesk (L3) – Tarrytech Computer Consultants

BGC Taguig

Responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours.

Primary Job Functions


  • 5+ years experience in providing IT support at an MSP or similar IT organization
  • Strong Networking (LAN, WAN, TCP/IP, SNMP, VPN, VLANS etc.) Language/Oral and Written Communication Skills
  • Active Directory – Managing Server 2008/2012/2016/2019 components, user management, enabling/disabling,unlocking
  • Configuration and management of Windows server, including VMs, Terminal Servers, RD Gateways, AD, DNS, Group Policy, Permissions
  • Powershell experience is a plus
  • Windows Client O/S – Windows 7/8.1 and Windows10
  • Setup and support mobile devices (Android, iOS, Chrome OS, etc.)
  • Troubleshoot Windows Desktop and MS Office/Office 365 (Word, Excel, Outlook, etc.)
  • O365 Administration/Support for multiple businesses concurrently
  • Intermedia Administration/Support

Networking and Storage

  • Network Fileservers, SANS/NAS management (Synology/QNAP)
  • Storage RAID systems – RAID1, RAID5, RAID6 and RAID10
  • Firewalls – SonicWall, Meraki, Fortinet (access rules, site-to-site VPN, remote VPN access, LDAP integration)
  • 3+ years of experience managing/deploying network devices (IE routers/switches)


  • 2+ years of experience in VMware/ESXI, Hyper-V

DATTO Backup

  • Configuring, managing and restoring DATTO appliances

3CX Phone Provisioning

  • Configuring, managing and programming 3CX user functions

Software / Security

  • Adobe Products – Acrobat Pro
  • ESET Antivirus 7
  • LOB – Quickbooks – Installing/configuring, single and multi user mode
  • LOB – ConnectWise Manage and ConnectWise Automate
  • LOB – ITGlue

Additional Criterias

  • Take ownership of tasks and follow through to ensure complete resolution
  • Participate in the On-Call Rotation

Emotional Demands

  • The employee must be emotionally mature and be able to handle difficult and complex client and work-related situations.
  • Candidates must possess strong problem solving, conflict resolution, and interpersonal skills. They must be self-driven and possess a positive mental attitude


Job Features

Job CategoryIT, Technical Service Desk, Technical Support
Job StatusAny
Job LevelFull Time
Year of Experience5
Working HoursShifting
Dress CodeBusiness (e.g Shirts)
Telephone(02) 485 7521


* FREE Daily Meals
* Regularization and Annual Appraisal
* HMO Coverage + 1 Dependent FOR FREE
* Paid Time Offs
* Competitive Salary Packages
* Work-Life Balance
* Friendly and Supportive TGT Team

Company Photos

Apply Now!

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