Support Technician

Day Shift
BGC Taguig

As part of the technical team, you are responsible for handling first level support (and second level if qualified) of service requests. This relates to all technologies, workstations, servers, mobile devices, printers, networks, vendor-specific hardware, software, and general administration tasks.


Primary Job Functions

  • Answering incoming support phone calls
  • Creating and updating Tickets in Autotask
  • General Level 1 – 2 support tasks including:
    1. – AD password resets
      – Administration of Office 365 through Powershell, especially:
      • Azure AD
      • Exchange Online
      • Sharepoint Online
      • Teams
      – Patch Approvals through Solarwinds N-Able’s Patch Management module
      – Create and deactivate user accounts upon request
      – Respond to Darkweb compromise reports
  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Server Administration (scripting for monitoring and maintenance of servers under different platforms; GPO Management and Server accounts Management)
  • Support for disaster recovery and Backup solutions
  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Basic remote access solution implementation and support: (VPN, Terminal Services, and Citrix)
  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  • Work with the Operations Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Escalate service requests that require senior engineer level support
  • Accurately completing timesheets

Required Skills

  • 2-3 years experience in a level 2 Service Desk Support Role.
  • Experience in providing support directly with customers.
  • Relevant tertiary degree and/or IT certification.
  • User Account Management for Microsoft O365 / Exchange /Active Directory / Azure Active Directory
  • Using Powershell to perform tasks in O365
  • Understanding of Azure AD Sync tool
  • Understanding of Office 365 Federated Access
  • Basic Network knowledge (TCP/IP, WAN / LAN, VPN / SIP / WIFI)
  • Self-driven & Proactive individual.
  • Strong problem-solving skills and attention to detail.
  • Excellent interpersonal and communication skills.
  • Experience providing support to mobile users with iPhone and android devices

Good to have

  • ITIL Foundation V3 Certification valued
  • Current Microsoft certifications
  • Mac OSX Support experience valued
  • Autotask & N-central experience valued
  • A desire to work with SME businesses to directly support their IT infrastructure.
  • Experience working with NAS and SAN solutions.
  • 3CX Support and Experience valued
  • Small project management experience – e.g. Server refresh projects, physical to virtual migrations, Office 365 migrations.
  • Routing/switching knowledge (Cisco/Juniper/Datto/HP/Aruba experience and certification valued)
  • Good technical knowledge across:
    1. • Windows 2008, 2012, 2016 and 2019 Server
      • Windows 7, 8 & 10
      • Active Directory
      • Group Policy
      • DNS (public&private)
      • DHCP
  • Esxi server/vsphere & Hypervisor
  • Experience working within a managed services environment is essential.
  • Working with a range of Backup/Disaster Recovery/Business Continuity solutions
  • Neutral accent

Location



Job Features

Job CategoryIT, Technical Service Desk, Technical Support
Job StatusFull Time
Job LevelAny
Salary50,000
Year of Experience2-3
Working HoursDay Shift
Dress CodeBusiness (e.g Shirts)
Telephone(02) 485 7521

WHY WORK FOR US?

* FREE Daily Meals
* Regularization and Annual Appraisal
* HMO Coverage + 1 Dependent FOR FREE
* Paid Time Offs
* Competitive Salary Packages
* Work-Life Balance
* Friendly and Supportive TGT Team

Company Photos

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