What you will provide:

• Make outbound telephone calls  
• Set appointments with Decision Makers (DM) for the Outside Sales Team  
• Research and Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with Outside Sales team 
• Preform follow-up activities  

• Attend virtual sales meetings  
• Consistently log and record each-and-every outreach made, in our CRM, producing regular activity reports as requested by Director of Inside Sales 
• Promote and represent the corporate culture and core values in all aspects of your job duties. 

What you will provide: 

• Business understanding – A good understanding of the Managed Services business and ability to talk to senior manager/decision Maker in an organization about the business and its offerings.   
• Client Management – meeting and exceeding immediate and future needs of clients    
• Teamwork – Works efficiently and effectively with the team to achieve group goals; works together to accomplish business results.   
• Decision Making/Judgement – Demonstrates the ability to make timely and effective decisions, including escalation when required   

What you will provide: 

• To serve as the escalation point of the Sales Team regarding technical concerns and inquiries
• To provide technical advice, quality and compatibility checks for custom built systems
• To create, follow up and process system quotations for the sales team or the customer directly.

What you will provide: 

• Take price or schedule enquiries from previous and new customers of an Australian service company and convert them to sales bookings.
• Upsell other products and services to customers to increase the job value of initial service enquiry.
• Manage customer service issues and ensure all leads and service enquiries are actioned prior to end of business day
• Manage job scheduling and logistics of Australian operations as liaised with the Australian business operations manager
• Report franchise and technician service issues to Head Office. Coordinate technical enquiries that are beyond the scope of support.