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Step into a Level 2 IT Technician role where you not only supports global IT infrastructures but also sets you on a clear path to becoming a Level 3 IT Support Engineer.

Your journey to become a

Level 3 Technician

IT Support Engineer

Step into a Level 2 IT Technician role where you not only supports global IT infrastructures but also sets you on a clear path to becoming a Level 3 IT Support Engineer.

IT Support Engineer
START TODAY, APPLY HERE

Your journey to become a

Level 3 Technician

Level 2 IT Support Engineer

IT Support & Engineering | Alabang | Full Time - Night Shift

Step into a role where your expertise not only supports global IT infrastructures but also sets you on a clear path to becoming a Level 3 IT Support Engineer. At our TGT, you’ll find more than a job—you’ll find a career path filled with opportunities for professional growth, cutting-edge projects, and a chance to make a significant impact on our clients’ success.

Your Key Responsibilities

  • Monitoring and Management of System Alerts: Proactively monitor IT systems to identify and address issues before they escalate.
  • Ticket Resolutions and Management: Diagnose and resolve complex technical issues, collaborating with the team to ensure minimal downtime.
  • Communication with Customers: Maintain clear and effective communication, ensuring customer satisfaction and trust.
  • Incident Management: Efficiently manage incidents to prevent future occurrences.
  • Documentation and Knowledge Sharing: Contribute to our knowledge base, sharing insights and best practices with the team.

Benefits and Perks

Join us and enjoy a comprehensive benefits package designed with your well-being and career growth in mind:
  • Industry certification in every year.
  • Day 1 comprehensive HMO with 10K medical reimbursement
  • Family HMO coverage and dental
  • Free annual flu vaccine
  • Opportunities for continuous career development and certifications
  • Overseas travel and training opportunities
  • Regular awards and recognitions
  • Comprehensive life insurance
  • 24 paid time offs with annual leave conversion
  • Merit-based annual appraisals
  • Free daily meals and engaging company events
  • Accessible office sites in BGC, Alabang, and Eastwood
  • An enriching employee referral program”

Supporting Work-Life Balance and Employee Well-Being

Our commitment to your work-life balance is unwavering. We’ve developed an extensive employee experience program to ensure you enjoy a fulfilling and balanced work life. From flexible work arrangements to regular engaging events that promote a sense of community and well-being, we’re dedicated to making our company not just a place to work, but a place to thrive.

Requirements

We’re looking for talented individuals with:

  • Over 3 years of experience in IT support or a similar role.
  • Familiarity with IT monitoring tools and incident management systems.
  • Exceptional communication skills, capable of explaining complex technical issues in simple terms.
  • Strong problem-solving and decision-making abilities.
  • Expertise in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/Connectwise, Fortinet Firewalls, and Microsoft Windows Server Administration.
  • Willingness to work on-site in BGC during night shifts.
START TODAY, APPLY HERE

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Sales

An expert in the sales field and connecting with consumers? Check out these available roles that may be suitable for you.

What you will provide:

  • Make outbound telephone calls  
  • Set appointments with Decision Makers (DM) for the Outside Sales Team  
  • Research and Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with Outside Sales team 
  • Preform follow-up activities  
  • Attend virtual sales meetings  
  • Consistently log and record each-and-every outreach made, in our CRM, producing regular activity reports as requested by Director of Inside Sales 
  • Promote and represent the corporate culture and core values in all aspects of your job duties. 

 

What you will provide: 

  • Business understanding – A good understanding of the Managed Services business and ability to talk to senior manager/decision Maker in an organization about the business and its offerings.   
  • Client Management – meeting and exceeding immediate and future needs of clients    
  • Teamwork – Works efficiently and effectively with the team to achieve group goals; works together to accomplish business results.   
  • Decision Making/Judgement – Demonstrates the ability to make timely and effective decisions, including escalation when required   

What you will provide: 

  • To serve as the escalation point of the Sales Team regarding technical concerns and inquiries
  • To provide technical advice, quality and compatibility checks for custom built systems
  • To create, follow up and process system quotations for the sales team or the customer directly.

What you will provide: 

  • Take price or schedule enquiries from previous and new customers of an Australian service company and convert them to sales bookings.
  • Upsell other products and services to customers to increase the job value of initial service enquiry.
  • Manage customer service issues and ensure all leads and service enquiries are actioned prior to end of business day
  • Manage job scheduling and logistics of Australian operations as liaised with the Australian business operations manager
  • Report franchise and technician service issues to Head Office. Coordinate technical enquiries that are beyond the scope of support.
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