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Step into a Level 2 IT Technician role where you not only supports global IT infrastructures but also sets you on a clear path to becoming a Level 3 IT Support Engineer.

Your journey to become a

Level 3 Technician

IT Support Engineer

Step into a Level 2 IT Technician role where you not only supports global IT infrastructures but also sets you on a clear path to becoming a Level 3 IT Support Engineer.

IT Support Engineer

Your journey to become a

Level 3 Technician

Level 2 IT Support Engineer

IT Support & Engineering | Alabang | Full Time - Night Shift

Step into a role where your expertise not only supports global IT infrastructures but also sets you on a clear path to becoming a Level 3 IT Support Engineer. At our TGT, you’ll find more than a job—you’ll find a career path filled with opportunities for professional growth, cutting-edge projects, and a chance to make a significant impact on our clients’ success.

Your Key Responsibilities

  • Monitoring and Management of System Alerts: Proactively monitor IT systems to identify and address issues before they escalate.
  • Ticket Resolutions and Management: Diagnose and resolve complex technical issues, collaborating with the team to ensure minimal downtime.
  • Communication with Customers: Maintain clear and effective communication, ensuring customer satisfaction and trust.
  • Incident Management: Efficiently manage incidents to prevent future occurrences.
  • Documentation and Knowledge Sharing: Contribute to our knowledge base, sharing insights and best practices with the team.

Benefits and Perks

Join us and enjoy a comprehensive benefits package designed with your well-being and career growth in mind:
  • Industry certification in every year.
  • Day 1 comprehensive HMO with 10K medical reimbursement
  • Family HMO coverage and dental
  • Free annual flu vaccine
  • Opportunities for continuous career development and certifications
  • Overseas travel and training opportunities
  • Regular awards and recognitions
  • Comprehensive life insurance
  • 24 paid time offs with annual leave conversion
  • Merit-based annual appraisals
  • Free daily meals and engaging company events
  • Accessible office sites in BGC, Alabang, and Eastwood
  • An enriching employee referral program”

Supporting Work-Life Balance and Employee Well-Being

Our commitment to your work-life balance is unwavering. We’ve developed an extensive employee experience program to ensure you enjoy a fulfilling and balanced work life. From flexible work arrangements to regular engaging events that promote a sense of community and well-being, we’re dedicated to making our company not just a place to work, but a place to thrive.

Requirements

We’re looking for talented individuals with:

  • Over 3 years of experience in IT support or a similar role.
  • Familiarity with IT monitoring tools and incident management systems.
  • Exceptional communication skills, capable of explaining complex technical issues in simple terms.
  • Strong problem-solving and decision-making abilities.
  • Expertise in Active Directory, Microsoft O365, BrightGauge, ITGlue, AutoTask/Connectwise, Fortinet Firewalls, and Microsoft Windows Server Administration.
  • Willingness to work on-site in BGC during night shifts.
Sales

An expert in the sales field and connecting with consumers? Check out these available roles that may be suitable for you.

What you will provide:

  • Make outbound telephone calls  
  • Set appointments with Decision Makers (DM) for the Outside Sales Team  
  • Research and Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with Outside Sales team 
  • Preform follow-up activities  
  • Attend virtual sales meetings  
  • Consistently log and record each-and-every outreach made, in our CRM, producing regular activity reports as requested by Director of Inside Sales 
  • Promote and represent the corporate culture and core values in all aspects of your job duties. 

 

What you will provide: 

  • Business understanding – A good understanding of the Managed Services business and ability to talk to senior manager/decision Maker in an organization about the business and its offerings.   
  • Client Management – meeting and exceeding immediate and future needs of clients    
  • Teamwork – Works efficiently and effectively with the team to achieve group goals; works together to accomplish business results.   
  • Decision Making/Judgement – Demonstrates the ability to make timely and effective decisions, including escalation when required   

What you will provide: 

  • To serve as the escalation point of the Sales Team regarding technical concerns and inquiries
  • To provide technical advice, quality and compatibility checks for custom built systems
  • To create, follow up and process system quotations for the sales team or the customer directly.

What you will provide: 

  • Take price or schedule enquiries from previous and new customers of an Australian service company and convert them to sales bookings.
  • Upsell other products and services to customers to increase the job value of initial service enquiry.
  • Manage customer service issues and ensure all leads and service enquiries are actioned prior to end of business day
  • Manage job scheduling and logistics of Australian operations as liaised with the Australian business operations manager
  • Report franchise and technician service issues to Head Office. Coordinate technical enquiries that are beyond the scope of support.