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Incentives
L2 IT Support Engineer
- Proven experience as an IT Support Engineer or similar technical support role.
- Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
- Strong problem-solving and decision-making skills.
- Strong problem-solving and decision-making skills.
- Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
L3 IT Support Engineer
- Systems and Network Administration (systems deployment & migration, Patch mgmt., router & switches configuration, routing protocols, firmware upgrades, firewall system management)
- Windows Servers 2012-2019 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)
- Virtualization: VMware & HyperV
- Backup systems and Storage
- Network and Security (Firewall Systems, Router and Switches etc..)
- Manage escalated unresolved tickets to the appropriate support specialists or service group