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TECHNO GLOBAL TEAM CAREERS

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CAREERS

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Incentives

L2 IT Support Engineer
 

  • Proven experience as an IT Support Engineer or similar technical support role.
  • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly to non-technical customers.
  • Strong problem-solving and decision-making skills.
  • Strong problem-solving and decision-making skills.
  • Expertise in Active Directory Administrations, Microsoft O365, BrightGauge, ITGlue, and/or AutoTask/Connectwise, Fortinet Firewalls, Microsoft Windows Server Administrations
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L3 IT Support Engineer
 

  • Systems and Network Administration (systems deployment & migration, Patch mgmt., router & switches configuration, routing protocols, firmware upgrades, firewall system management)
  • Windows Servers 2012-2019 (AD, AZURE AD, DNS, DHCP, Online Exchange/ 0365)
  • Virtualization: VMware & HyperV
  • Backup systems and Storage
  • Network and Security (Firewall Systems, Router and Switches etc..)
  • Manage escalated unresolved tickets to the appropriate support specialists or service group
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Sales

An expert in the sales field and connecting with consumers? Check out these available roles that may be suitable for you.

What you will provide:

  • Make outbound telephone calls  
  • Set appointments with Decision Makers (DM) for the Outside Sales Team  
  • Research and Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with Outside Sales team 
  • Preform follow-up activities  
  • Attend virtual sales meetings  
  • Consistently log and record each-and-every outreach made, in our CRM, producing regular activity reports as requested by Director of Inside Sales 
  • Promote and represent the corporate culture and core values in all aspects of your job duties. 

 

What you will provide: 

  • Business understanding – A good understanding of the Managed Services business and ability to talk to senior manager/decision Maker in an organization about the business and its offerings.   
  • Client Management – meeting and exceeding immediate and future needs of clients    
  • Teamwork – Works efficiently and effectively with the team to achieve group goals; works together to accomplish business results.   
  • Decision Making/Judgement – Demonstrates the ability to make timely and effective decisions, including escalation when required   

What you will provide: 

  • To serve as the escalation point of the Sales Team regarding technical concerns and inquiries
  • To provide technical advice, quality and compatibility checks for custom built systems
  • To create, follow up and process system quotations for the sales team or the customer directly.

What you will provide: 

  • Take price or schedule enquiries from previous and new customers of an Australian service company and convert them to sales bookings.
  • Upsell other products and services to customers to increase the job value of initial service enquiry.
  • Manage customer service issues and ensure all leads and service enquiries are actioned prior to end of business day
  • Manage job scheduling and logistics of Australian operations as liaised with the Australian business operations manager
  • Report franchise and technician service issues to Head Office. Coordinate technical enquiries that are beyond the scope of support.
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